Step 1
Confirm the asset, network, destination address, amount and transaction hash before opening a support ticket.
Step 2
Check the blockchain or payment-provider status; some deposits need confirmations before a balance updates.
Step 3
Send support the transaction hash, timestamp, amount, asset, network and a screenshot of the completed transfer.
Current source of truth
Use this as a starting point before contacting Luckly support. Current account status, provider rules, payment network state and Luckly.gg terms always control the final answer.